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Last Updated: June 30, 2026

Acceptable Use Policy

This Acceptable Use Policy explains the rules, responsibilities, and prohibited activities that apply when using any HostLaza service. It helps ensure a secure, stable, and reliable hosting environment for every customer.

Read Full Acceptable Use Policy
At a Glance

AUP at a Glance

A quick overview of what is allowed, what is prohibited, and what you are responsible for — before you read the full policy.

Lawful Use Only
Services may only be used for legal, legitimate purposes under applicable law
Permitted
No Illegal Activity
Phishing, malware, CSAM, fraud, and cybercrime are strictly prohibited
Zero Tolerance
No Spam or Email Abuse
Bulk emails, mass-mailing tools, and unsolicited campaigns are not permitted
Prohibited
Responsible Resource Use
CPU, RAM, bandwidth, and storage must be used fairly and within normal limits
Fair Use
You Are Responsible
Account holders are liable for all content, scripts, and activity under their account
Your Responsibility
Violations = Suspension
Breaches of this policy may result in immediate account suspension or termination
Strictly Enforced
Hosting Usage Policy

Acceptable Use Policy

Effective from June 30, 2026. By using any HostLaza service, you agree to comply with all terms outlined on this page.

Introduction

This Acceptable Use Policy ("AUP") outlines the acceptable and unacceptable use of all services provided by HostLaza ("HostLaza", "we", "us", or "our") through https://www.hostlaza.com. The purpose of this Policy is to maintain a secure, stable, and fair hosting environment for all customers and to prevent misuse of our infrastructure.

By creating an account or using any HostLaza service, you confirm that you have read, understood, and agreed to this Policy. This AUP forms part of your complete agreement with HostLaza, which also includes:

This Policy Is Part of Your Agreement With HostLaza
Violation of this Policy may result in immediate suspension or permanent termination of your hosting account, without prior notice or refund.

General Usage Rules

HostLaza services must be used exclusively for lawful purposes and in a manner that does not harm our servers, network infrastructure, or other customers. You are fully responsible for all activity that occurs under your hosting account, including:

  • All content published or stored within your account
  • Scripts, applications, plugins, and software installed under your account
  • Visitor interactions and activity on your hosted website
  • Actions taken by any third party you grant access to your account
Your Responsibility as an Account Holder Any misuse of HostLaza services that impacts server stability, network performance, or violates applicable Indian or international law may result in immediate suspension or termination of your account. Ignorance of this Policy is not an accepted defence.

Illegal & Abusive Activities

You may not use HostLaza services for any activity that is illegal, harmful, threatening, or abusive under applicable law. The following are strictly prohibited:

  • Hosting, distributing, or facilitating access to illegal content of any kind
  • Child sexual abuse material (CSAM) or any content that exploits, endangers, or harms minors
  • Copyright infringement, piracy, or distribution of content without the rights holder's authorisation
  • Phishing websites, fraudulent landing pages, or any form of online deception
  • Hacking attempts, brute-force attacks, or any unauthorised access to third-party systems
  • Distribution of malware, ransomware, spyware, trojans, or any malicious software
  • Launching or facilitating Denial-of-Service (DoS) or Distributed Denial-of-Service (DDoS) attacks
  • Harassment, threats, stalking, or incitement of violence against any individual or group
  • Sale or promotion of illegal substances, weapons, or controlled goods without proper legal authorisation
Any account found to be involved in illegal or abusive activities may be suspended or terminated immediately without prior notice. Where required by law, HostLaza will cooperate with law enforcement authorities.

Spam & Email Abuse

HostLaza does not permit the use of its services to send spam, unsolicited bulk messages, or any email communication that violates applicable anti-spam laws. Email services included with hosting plans are intended exclusively for normal, legitimate business communication.

The Following Email Activities Are Strictly Prohibited
  • Sending bulk or mass emails without verifiable recipient consent
  • Running email marketing campaigns from shared or reseller hosting servers
  • Using mail-bombing scripts, spam bots, or any automated mass-mailing tools
  • Sending unsolicited commercial email (UCE) or cold-outreach campaigns at scale
  • Forging email headers, impersonating senders, or using deceptive "From" addresses
If email abuse is detected from any account, HostLaza reserves the right to block outgoing email from that account, limit sending rates, or suspend the hosting service entirely to protect the reputation and deliverability of our shared mail servers.

Phishing, Fraud & Deception

HostLaza has a zero-tolerance policy for phishing, fraud, and any form of online deception. No HostLaza service may be used to deceive, mislead, or defraud individuals or organisations.

  • Creating or hosting phishing pages that impersonate legitimate brands, banks, or services to steal credentials
  • Operating fraudulent e-commerce stores designed to collect payments without delivering goods or services
  • Running scam websites, fake lottery platforms, or fraudulent prize-claiming services
  • Identity theft — collecting, distributing, or misusing personal information without consent
  • Operating High-Yield Investment Programs (HYIP), Ponzi schemes, pyramid schemes, or similar fraudulent financial platforms
Such activities are illegal and will result in immediate account termination. HostLaza will report confirmed phishing and fraud incidents to relevant cybercrime authorities where legally obligated.

Malware & Security Threats

HostLaza servers must not be used to develop, store, host, or distribute software or scripts that are designed to compromise, damage, or exploit computer systems, networks, or users.

Prohibited Malicious Software & Activities
  • Viruses, worms, trojans, ransomware, spyware, or any form of malware
  • Exploit kits, remote access trojans (RATs), or tools designed for unauthorised system access
  • Botnet command-and-control (C2) servers or botnet client software
  • Keyloggers, credential harvesters, or data-exfiltration tools
  • Port scanners, IP scanners, or network reconnaissance tools targeting third-party systems
  • Brute-force password cracking tools or automated credential-stuffing scripts

If malicious software is detected on an account, HostLaza may suspend the account immediately, remove the offending files, and notify the account holder of the steps required to restore service.

Prohibited Content & Software

The following types of content, software, scripts, and platforms are not permitted on HostLaza servers under any circumstances:

  • Proxy services, anonymisers, or traffic-masking tools (including Shadowsocks)
  • IRC servers, IRC bots, or IRC-related scripts
  • Autosurf, PTC, PTS, or traffic-exchange websites
  • Cryptocurrency mining software or background mining tasks
  • File-sharing or public download mirror scripts
  • Torrent indexing or peer-to-peer file distribution platforms
  • Bulk SMS gateways or anonymous messaging platforms
  • Gambling or betting websites where prohibited by applicable law
  • Adult content websites where restricted by law or without age-verification compliance
  • Payday loan, HYIP, MLM, or pyramid scheme websites
  • Commercial audio or video streaming platforms serving large media libraries
  • Hacking forums, cracking archives, or websites distributing pirated content
  • Banner ad rotation services or click-fraud applications
  • Live broadcasting of copyrighted sporting events without authorisation
Hosting any of the above may result in immediate account suspension or permanent termination without prior notice or refund.

Network Usage Restrictions

HostLaza hosting services are designed for normal website traffic and standard online activity. To maintain network stability and fair access for all customers, the following network usage restrictions apply:

Proxies, VPNs & Tunneling Running proxy services, VPN endpoints, or tunneling applications is permitted only within reasonable limits. For such usage, total monthly data transfer must not exceed 10 TB per month. If this threshold is exceeded, HostLaza may reduce network speed, apply additional charges, or temporarily suspend the service until usage returns to acceptable levels.
Streaming Platforms — Not Permitted on Shared Hosting Hosting live or on-demand audio and video streaming platforms is not allowed on shared or reseller hosting environments. Such services consume excessive and unpredictable bandwidth, which negatively impacts overall server performance and fairness for all other customers.
Speed Test & Bandwidth Testing Tools Using HostLaza servers to operate speed-test tools, bandwidth measurement services, or similar network-intensive applications is prohibited. These services can generate artificial traffic spikes that degrade network performance for all users.

Resource Abuse

All hosting accounts must use server resources responsibly and in a manner consistent with normal website operations. Hosting resources — including storage, CPU, RAM, and bandwidth — are intended for active website files, databases, and website-related tasks only.

  • Using hosting storage for personal or business backup archives is not permitted
  • Running resource-intensive background processes, daemons, or scheduled tasks that cause sustained high CPU or RAM usage is prohibited
  • Hosting non-website data, bulk file dumps, or large media libraries is not allowed
  • Operating cryptocurrency miners or similar CPU-intensive applications is strictly prohibited
If an account is found consuming excessive CPU, memory, disk, or bandwidth in a way that negatively impacts other customers, HostLaza may limit the account's resources, request optimisation, recommend a plan upgrade, or suspend the account to protect overall server performance. For detailed resource limits, please refer to our Unlimited Usage Policy →

DDoS Attacks & Network Abuse

HostLaza has a strict zero-tolerance policy for any form of network attack originating from or targeting its infrastructure. The following activities are absolutely prohibited:

  • Launching or participating in Distributed Denial-of-Service (DDoS) attacks against any target
  • Sending malformed network packets or exploiting protocol vulnerabilities
  • Conducting port scans, IP sweeps, or network reconnaissance against third-party systems
  • Using HostLaza infrastructure as a relay or intermediary for attacks against external networks
  • Operating botnet clients or command-and-control infrastructure for botnets
Any account detected launching or participating in network attacks will be suspended immediately without prior notice. HostLaza cooperates fully with law enforcement agencies and will provide relevant data in cases involving serious network attacks.

Account Security Responsibility

You are solely responsible for maintaining the security of your HostLaza account and all software running within it. HostLaza is not liable for security incidents caused by weak passwords, outdated software, or insecure configurations that you are responsible for maintaining.

Your Account Security Obligations
  • Use strong, unique passwords for your client area, cPanel, FTP, and database accounts
  • Keep all CMS software (WordPress, Joomla, etc.), themes, and plugins updated to their latest versions
  • Remove unused or abandoned software, scripts, and files from your hosting account
  • Do not share account login credentials with unauthorised individuals
  • Report any suspected account compromise to HostLaza support immediately
If your account is compromised due to an insecure script or outdated software, HostLaza may suspend your account to prevent the spread of malicious activity. Your account will be restored once the security issue has been identified and resolved.

User Responsibilities

By using HostLaza services, you accept the following responsibilities as the account holder:

  1. You are responsible for all content, scripts, and applications hosted under your account — regardless of whether they were installed by you or a third party
  2. If you operate a reseller hosting account, you are responsible for the activity and compliance of all accounts you create for your clients
  3. You must ensure that your website's visitors, users, and contributors do not use your hosted platform to engage in any activity prohibited by this Policy
  4. You must respond promptly to any abuse notifications or compliance requests from HostLaza
  5. You must maintain accurate and up-to-date contact information in your HostLaza client account at all times

Monitoring & Investigation

To protect our infrastructure, all customers, and the integrity of our network, HostLaza may monitor server and network activity for signs of abuse, policy violations, or security threats. This monitoring is conducted strictly for operational and security purposes.

Monitoring Activities May Include
  • Automated scanning of accounts for known malware signatures and suspicious file patterns
  • Network traffic analysis to detect DDoS activity, spam sending, or unusual data patterns
  • Server resource monitoring to identify accounts consuming excessive CPU, RAM, or disk I/O
  • Investigation of abuse reports submitted by third parties or other customers

By using HostLaza services, you consent to this monitoring. HostLaza will endeavour to notify affected customers before taking action where it is safe and practical to do so.

HostLaza's Rights & Enforcement Actions

If a violation of this Acceptable Use Policy is identified, HostLaza reserves the right to take appropriate enforcement action. Actions taken will be proportionate to the severity of the violation.

Enforcement Actions Available to HostLaza
  1. Issue a Warning: For minor or first-time violations, HostLaza may issue a formal notice requesting the customer to rectify the issue within a reasonable timeframe
  2. Remove Harmful Content: HostLaza may remove specific files, scripts, or content that violates this Policy without prior notice
  3. Restrict Account Access: Outbound email, bandwidth, or specific features may be restricted temporarily while an issue is being investigated
  4. Suspend Services: In cases of serious or ongoing violations, HostLaza may suspend the hosting account until the issue is resolved
  5. Terminate Services: For severe or repeated violations, or where illegal activity is confirmed, HostLaza reserves the right to permanently terminate the account without refund
  6. Cooperate with Authorities: HostLaza will cooperate fully with law enforcement agencies and provide relevant information where legally required to do so
Serious violations — including illegal activity, malware distribution, DDoS attacks, phishing, or CSAM — will result in immediate termination without warning or refund.

Account Suspension & Termination

Suspension

Account suspension is a temporary measure taken when a violation is detected and a resolution is being sought. A suspended account cannot access services, but data is typically retained during the suspension period while the matter is under review.

Minor For minor policy violations — a warning is issued with a defined resolution window. Account may be suspended if the issue remains unresolved after the deadline.
Serious For serious violations such as spam sending, malware, or resource abuse — suspension may occur immediately with a 24–48 hour window to respond before escalation to termination.
Immediate For critical violations including DDoS attacks, phishing, or illegal content — immediate suspension occurs without prior notice to protect the server and other customers.
Termination

Permanent termination results in the complete deletion of the account, all associated data, and the cancellation of all services. Termination may occur in the following circumstances:

  • Repeated or unresolved violations of this Policy after suspension
  • Confirmed involvement in illegal activities, cybercrime, or law enforcement investigations
  • Deliberate harm to HostLaza's infrastructure, network, or reputation
  • Non-payment of overdue invoices resulting in extended service suspension
HostLaza is not responsible for any data loss following account termination. Customers are strongly advised to maintain regular, independent backups of all website data.

Reporting Abuse

HostLaza takes all abuse reports seriously. If you have identified content, behaviour, or activity on HostLaza's network that you believe violates this Policy, applicable law, or constitutes a security threat, we encourage you to report it promptly.

How to Submit an Abuse Report
Please include as much detail as possible in your report — such as the URL, IP address, description of the violation, and any supporting evidence. All reports are reviewed by our team and handled confidentially. We aim to acknowledge reports within one working day.

Policy Updates

HostLaza Reserves the Right to Update This Policy HostLaza may revise, update, or expand this Acceptable Use Policy at any time to reflect changes in our services, technology, applicable law, or security landscape. All updates will be published on this page with a revised "Last Updated" date.
  • The most recent version published on this page is always the current and legally binding version
  • Customers are responsible for reviewing this page periodically to remain aware of any changes
  • Continued use of any HostLaza service after an update is published constitutes acceptance of the revised Policy
Last Updated This Acceptable Use Policy was last reviewed and updated on June 30, 2026. For any questions regarding this Policy, please contact our support team.

Need Help Understanding Our Acceptable Use Policy?

If you have questions regarding acceptable usage, prohibited activities, or your hosting account, our support team is always happy to help.