Refund Policy

Refunds are applicable only on hosting services, and even then, only under specific conditions. The following hosting services may be eligible for a refund:

Refund eligibility is subject to the conditions explained in the sections below. Meeting one condition alone is not sufficient — all applicable conditions must be satisfied.

The following services are strictly non-refundable under all circumstances. Once purchased, no refund will be provided regardless of the reason:

Once these services are purchased, no refund will be provided under any circumstances.

Hosting services are covered under a 7-day refund window, but only if all three conditions below are simultaneously met:

This policy applies universally — there are no exceptions for discounted or promotional purchases, regardless of the plan type, subscription duration, or nature of the issue reported.

Due to the immediate allocation of dedicated server resources, infrastructure provisioning costs, and IP address assignments that occur upon activation, WHM Root Server orders cannot be reversed or refunded once processed.

All refund requests are manually reviewed by our billing and support team. Refund approval is not automatic and depends on whether the request meets our refund conditions.

We review every request carefully and fairly. Providing accurate information and relevant details in your support ticket will help expedite the review process.

If a refund is approved by our billing team:

Please note that processing times may vary depending on your bank or payment provider. HostLaza initiates the refund on our end within the stated timeframe; your financial institution may take additional time to reflect the amount in your account.

Even when a refund is approved, the following deductions may apply before the final amount is processed:

• If a client does not renew a hosting service on time, a late fee of 20% may be applied after 2 days from the due date
• Hosting data will be retained on our servers for up to 15 days after service expiry
• After 15 days, all data will be permanently deleted and cannot be recovered under any circumstances

We strongly recommend setting up automatic renewals in your client area to avoid service interruptions and data loss.

Refunds will not be provided in cases including, but not limited to:

• Free domains (if included with a hosting plan) are non-refundable
• Any domain cost associated with a hosting plan will be deducted from the refund amount