Terms & Conditions

These Terms & Conditions constitute a legal agreement between HostLaza ("HostLaza", "we", "us", or "our") and you ("customer", "you"). This page explains the rules, responsibilities, and conditions that apply when you use any service offered by HostLaza through https://www.hostlaza.com.

By creating an account, placing an order, or using any of our services, you confirm that you have read, understood, and agreed to these Terms & Conditions, together with our related policies, which collectively form part of this agreement:

• We cannot guarantee that a domain name will be available until the registration process is fully completed and confirmed by the domain registry.
• When you register a domain through HostLaza, you agree to follow the rules set by domain authorities and registries. Any dispute related to domain ownership, trademarks, or usage must be resolved directly between you and the other party — HostLaza will not be involved in such disputes.
• All services are activated only after full payment is received. If a payment is delayed, reversed, or not completed, we may suspend or stop the related service.

By signing up for HostLaza services, you confirm that:

You must provide correct and up-to-date information during signup. The email address you provide will be used for all official communication. You are responsible for keeping your login details secure and for all activity that happens under your account.

Website migration assistance is provided as a courtesy service. While we try our best to help, we do not guarantee migration availability, completion time, or success.

You may upload and manage content such as text, images, videos, databases, and files through your hosting account. You are fully responsible for all content hosted under your account, including content uploaded by visitors to your website.

• HostLaza does not actively monitor user content and is not responsible for it
• If any content violates applicable laws, copyrights, or our policies, we may remove it or suspend the related service
• Removal or suspension due to policy-violating content will be done without prior notice or refund

You are responsible for keeping your account secure. This includes properly securing all scripts, software, and applications installed under your account and using correct file permissions, regardless of how the software was installed.

All services are billed in advance. Invoices are generated before the due date and must be paid on time to avoid service disruption.

HostLaza offers refunds only on eligible hosting services and only under specific conditions. The following are strictly non-refundable under all circumstances:

• Domain registration and domain transfer
• All digital files and downloadable products
• Any service purchased using a promo, coupon, or discount code

All refund requests are manually reviewed. If approved, refunds are processed to the original payment method within 5–7 working days.

• Domain prices may change without notice; premium domains are excluded from standard pricing
• Once a domain is registered or transferred, it is locked for 60 days as per domain registry rules
• Domains are non-refundable after registration or transfer, under any circumstances
• If a domain expires, additional redemption or restoration fees may apply

If you have a billing concern or believe a charge was made in error, please contact our billing support team first so we can resolve the matter promptly.

HostLaza reserves the right to pursue recovery of disputed amounts and to report fraudulent chargeback attempts to the relevant authorities.

If you wish to cancel a service, you must submit a cancellation request through your Client Dashboard or contact our Billing Department.

HostLaza reserves the right to suspend or terminate any service if:

• These Terms or related policies are violated
• Payments are not made on time
• Illegal, fraudulent, or abusive activity is detected
• Services are misused in a way that harms server stability or other customers

Where possible, reasonable notice may be given so you can back up your data. Refund eligibility, if any, is reviewed on a case-by-case basis.

You may not use HostLaza services for any unlawful, harmful, or abusive purpose. Prohibited activities include but are not limited to:

• Illegal activities of any kind under applicable Indian or international law
• Copyright infringement, piracy, or distribution of unauthorized content
• Child exploitation content of any form
• Hacking attempts, unauthorized access, or network abuse
• Sending bulk or unsolicited (spam) emails
• Harassment, threats, or distribution of malware

For the safety and stability of our servers, the following types of content, software, scripts, and websites are not allowed on HostLaza servers at any time. This includes, but is not limited to:

All hosting services provided by HostLaza are subject to reasonable and fair use of server resources. Our hosting plans are designed for normal website operations including website files, databases, and regular email usage related to active websites.

To maintain a stable and reliable environment for all customers, HostLaza continuously monitors resource usage. If an account is found consuming excessive resources in a way that negatively affects server performance or other users, we may take the following actions:

• Apply temporary resource limitations to the account
• Request that you optimize scripts, databases, or files
• Recommend a suitable plan upgrade
• In extreme or repeated cases — suspend services to protect overall server stability

Email services provided with hosting plans are intended for normal business communication. We do not guarantee email delivery, especially on shared servers, as delivery depends on multiple external factors including recipient email providers and spam filters.

All content, branding, design, and materials on the HostLaza website — including but not limited to the HostLaza name, logo, product names, page layouts, code, graphics, and written content — are the exclusive intellectual property of HostLaza and are protected by applicable copyright and trademark laws.

To the maximum extent permitted by applicable law, HostLaza shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of revenue, profits, or business opportunity
• Loss of data, website content, or databases
• Business interruption or reputational damage
• Any other indirect damages arising from the use of or inability to use our services

Our hosting infrastructure may rely on third-party software, control panels (such as cPanel/WHM), payment gateways, DNS providers, domain registrars, and other external tools and platforms.

HostLaza shall not be held liable for any delay or failure to perform any obligation under these Terms if such delay or failure is caused by events beyond our reasonable control, including but not limited to:

• Natural disasters, floods, earthquakes, or extreme weather events
• War, civil unrest, terrorism, or government actions
• Internet infrastructure failures or backbone outages
• Nationwide or regional power failures
• Failures by upstream data center or third-party infrastructure providers

These Terms & Conditions are governed by and construed in accordance with the laws of India.

• The latest version published on the HostLaza website will always be considered the current and binding version
• Customers are responsible for reviewing this page periodically to stay informed of any changes
• Continued use of HostLaza services after any changes have been published on this page constitutes your acceptance of the revised Terms

These Terms & Conditions, together with the Privacy Policy, Refund Policy, DMCA Policy, Acceptable Use Policy, and Unlimited Hosting Policy, constitute the entire agreement between you and HostLaza regarding the use of our services. They supersede all prior agreements, representations, or understandings between the parties.